FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Price depend on difference machine style, need discuss case by case.

Do you have a minimum order quantity?

Yes, for some items have MOQ request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Insurance; Origin, and other export documents where required.

What is the average lead time?

Leadtime depend on the machine or items you will buying.

What kinds of payment methods do you accept?

You can make the payment to our bank account, 50% deposit in advance, 50% balance before shipment.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How about samples sending cost?

Normally, for new customer, we did not cover samples sending cost, if we have business and for some samples, we can take the cost in our side. thank you.

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